Privacy Policy

Who we are  

Zepter Sports USA

Ignacio, Colorado — Phoenix, Arizona

P.O. Box 80552 ♦ Phoenix, AZ 85060

Our website address is: https://zeptersportsusa.com/

What personal data we collect and why we collect it

We do not sell or share your personal information with any third parties for marketing purposes.

This website may collect personal data from users and site visitors. This may include personal data, such as name, telephone number, email address, personal account preferences; transactional data, such as purchase information; and technical data, such as information about cookies.

Personal data collected is used to process orders and serve our customers.  If the user has given active consent additional personal data may be collected and retained.

Personal data is not just created by a user’s interactions with the site.  Personal data is also generated from technical processes such as contact forms, comments, cookies, analytics, and third party embeds.

By default, this website does not collect any personal data about visitors, and only collects the data shown on the User Profile screen from registered users.  However, some of plugins may collect personal data.  The relevant information is below.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it.  The Gravatar service privacy policy is available here: https://automattic.com/privacy/.  After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included.  Visitors to the website can download and extract any location data from images on the website.

Contact forms

Personal data such as name, email, telephone number, subject, message, comments, files and images may be submitted through our contact forms.  Submission to our contact forms is used for customer service purposes and may be retained to improved responses to questions that are asked, information submitted through them is not used for marketing purposes.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies.  These are for your convenience so that you do not have to fill in your details again when you leave another comment.  These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies.  This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices.  Login cookies last for two days, and screen options cookies last for a year.  If you select “Remember Me”, your login will persist for two weeks.  If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser.  This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.).  Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

By default, this website does not collect any analytics data.  However, many web hosting accounts collect some anonymous analytics data.  This website uses Google Analytics to provide analytics services.

Who we share your data with

By default, this website does not share any personal data with anyone.

Site data may be shared with third party providers, including partners, cloud-based services, payment processors (Square, Amazon Pay & Login with Amazon, and Paypal), third party service providers, and payment information is shared with our payment processors, when this happens data will be passed to the respective third party, including information required to process or support the payment, such as the purchase total and the customer’s billing information.

Information shared with a payment provider to process payments includes:

  • Name
  • Email
  • Address
  • Phone
  • City/State/Zip
  • Unique payment identifier
  • Payment provider identifier

How long we retain your data

Contact form entries and analytics records are kept for current and future analysis, and customer purchase records are kept indefinitely to provide customer support and service.

If you leave a comment, the comment and its metadata are retained indefinitely.  This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile.  All users can see, edit, or delete their personal information at any time (except they cannot change their username).  Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.  You can also request that we erase any personal data we hold about you.  This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

This website is hosted in the United States of America by a third party.

Visitor comments may be checked through an automated spam detection service.

Our contact information

Store

If you have Privacy-specific concerns, please send an e-mail us and enter Privacy Policy in the subject line of your message.

Additional information

When entering an order, you may need to enter names, sizes, numbers, Captain or Alternate, and notes pertaining to each garment to be produced.  This data will be retained indefinitely with order information to assist answering customers questions about past or future orders.

How we protect your data

Data is safeguarded using SSL (Secure Sockets Layer) encryption and TLS (Transport Layer Security) where appropriate.

What third parties we receive data from

This website does not receive any data about its users from third parties.

What automated decision making and/or profiling we do with user data

The website does not use any automated decision-making tools or services.

Plugin for image optimization

This website sends images to the WPMU DEV servers to optimize them for web use. This includes the transfer of EXIF data. The EXIF data will either be stripped or returned as it is.  It is not stored on the WPMU DEV servers.

Plugin for orders and checkout

We collect information about you during the checkout process on our store.  This information may be shared with our third-party shipping partners.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.  For example, we will store order information indefinitely for tax and accounting purposes.  This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews; if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us.  For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you; for example, this could include, but may not be limited to, analytics, marketing, payment gateways, shipping providers, and third party embeds.

Payments

We accept payments through Square, Amazon, and PayPal.  When processing payments, some of your data will be passed to these third parties, including information required to process or support the payment, such as the purchase total and billing information.

Privacy Policies of Payment Processors

Square:  https://squareup.com/legal/privacy

Amazon Pay:  https://pay.amazon.com/us/help/201491260

PayPal:  https://www.paypal.com/us/webapps/mpp/ua/privacy-full

Plugin for email responses & cart contents

When shopping, we keep a record of your email and the cart contents for up to 30 days on our server. This record is kept to re-populate the contents of your cart if you switch devices or needed to come back another day.  Read our privacy policy here.

Plugin for Checkout & Cart Services

By using this extension, the website may be storing personal data or sharing data with external services.

Data Used:  For payments with PayPal or Stripe:  purchase total, currency, billing information.  For taxes:  the value of goods in the cart, value of shipping, destination address.  For checkout rates: destination address, purchased product IDs, dimensions, weight, and quantities.  For shipping labels: customer’s name, address as well as the dimensions, weight, and quantities of purchased products.

Data Synced:  For payments, we send the purchase total, currency and customer’s billing information to the respective payment processor.  Please see the respective third party’s privacy policy for more details.  For automated taxes we send the value of goods in the cart, the value of shipping, and the destination address to TaxJar.  Please see TaxJar’s Privacy Policy for details about how they handle this information.  For checkout rates we send the destination ZIP/postal code and purchased product dimensions, weight and quantities to USPS or Canada Post, depending on the service used.  For shipping labels we send the customer’s name, address as well as the dimensions, weight, and quantities of purchased products to ShippingEasy.  We also store the purchased shipping labels on our server to make it easy to reprint them and handle support requests.

For more information regarding other specific carrier privacy policies, please see:

Plugin for Anti-Spam Service & Comment Spam

We collect information about visitors who comment on Sites that use our anti-spam service.  The information we collect depends on how the  the anti-spam software is setup for the Site, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).

GDPR Compliant Cookie Consent and Notice

GDPR Complaint Cookie Consent and Notice displays when a user visits the website.